If the payment was successful, but nothing appeared in the game, fill out this form https://farmup.kayako.com/en-us/conversation/new/29 to contact our support manager. Be sure to include your game ID and a screenshot of the letter from your application store with a confirmation of purchase.
On the screenshot with the confirmation of purchase should be the following data:
- order number (Order ID)
- order date
You can hide the data under the "Payment Method".